Client Engagement Manager

Posted on October 1, 2021

At OpenSlate, we rate and measure content across the world’s largest video platforms, partnering with leading global advertisers across TikTok, YouTube, Facebook, Twitter, and more. 

The Client Engagement Manager is responsible for fostering client relationships across a wide range of client verticals through hands-on management campaigns utilizing OpenSlate data targeting. The Client Engagement team provides all day-to-day client execution, including: client onboarding training, data performance trouble-shooting, optimization consultation, and contextual analytics reporting. 

In partnership with the sales team, you’ll work to deliver world class service and prove the value of OpenSlate data and insights to our clients. This position will work closely with internal and external teams to continuously improve the OpenSlate client experience for our customers.

What you’ll do:

  • Campaign Management: Set & manage client expectations with clients pre-campaign. Monitor campaign’s alignment to performance & objectives + make optimization recommendations as necessary, Troubleshoot and solve common implementation problems and address client issues as they arise
  • Client Retention: Maintain strong communication with clients to properly explain OpenSlate’s data solutions and campaign management best practices. Foster and expand both client and internal relationships; notifying stakeholders about future business opportunities
  • Ongoing Education: Formal and ad hoc client training on OpenSlate data implementation & best practices. Develop and maintain expert level proficiency with the OpenSlate data tool set & adjacent platforms
  • Process & Workflow Development: Understand and articulate OpenSlate product differentiations + provide guidance to clients on what services best meet their needs. Ensure continuous evaluation and analysis throughout each campaign to inform and evolve products & services

About you:

  • Bachelor’s degree or equivalent
  • Minimum 2 years of applicable account management experience at an agency or social video platform
  • Outstanding communication and presentation skills + ability to communicate to a wide range of audiences from hands-on-keyboard buying teams to high level executives 
  • Ability to work in a collaborative, team-oriented environment
  • Self-motivation and an ability to handle multiple competing priorities in a fast-paced environment
  • Ability to think on your feet and problem solve in real-time
  • Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience
  • Preferred location: US, remote work is ok with the ability to travel 

Apply now

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