Director of IT



The Director of IT at OpenSlate is a hands-on technical position based out of NYC, responsible for all aspects of our global staff and their Mac and PC desktop workstations.  Ideal candidates have a desire to automate all aspects of this position; from provisioning, maintaining, and upgrading systems, to automatically managing third-party service accounts.  Candidates must have excellent communication and interpersonal skills, and the ability to work effectively with all organizational levels.

 

Responsibilities & Essential Functions

  • Experience implementing and supporting device management tools such as Microsoft InTune, SCCM, Jamf, etc.
  • Experience remotely managing desktop systems located across the globe
  • Centrally administer systems and software package delivery and deployment
  • Support and maintain users with any issues pertaining to their workstations
  • Ensure workstations are kept up to date and patched with the latest security updates
  • Evaluate current and recommend changes to IT policies, procedures and practices
  • Document and maintain relevant workstation management procedures
  • Build dashboards and reports pertaining to overall system health, such as operating system and application versions, system backup status, etc.
  • Experience with backup tools such as CrashPlan, backup management, and restoring user files from backups.
  • Demonstrated ability to communicate non-technical and technical matters effectively, both verbal and written
  • Building and testing of enterprise software deployment packages
  • Owns, produces, and maintains customer documentation. Ability to translate technical details into concise and easy to understand written form.
  • Oversee and optimize hardware and service procurement and configuration (e.g. Mac & PC hardware, conferencing software such as BlueJeans, Zoom, etc.)

Requirements

  • 7-10 years proven working experience in IT or relevant industry
  • Excellent knowledge of technical management, information analysis, and computer hardware/software system
  • Proficient in core infrastructure technologies such as DNS, DHCP, LDAP, VLANS, VPN, etc.
  • Ideal candidates have a working knowledge of tools such as CrashPlan, LastPass, GSuite
  • Ideal candidates have experience developing automations around third-party account provisioning and management through the use of 3rd party APIs
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